Permata Move
Transportation operations control
Operations Desk · Putrajaya, MY

Quiet AI Assistance for
Malaysian Transportation Teams

We sit with your dispatch room, observe how work actually gets done, and propose careful AI assists that your team controls. Aligned with APAD, JPJ, and SPAD guidance.

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APAD & JPJ Aligned +60 3 7841 6203 [email protected] Human-Confirmed Outputs
Our Services

Three Ways We Work With You

Each engagement is scoped to your team's pace. No disruption to live operations; every AI output reviewed by a human before it reaches drivers or customers.

Operations Listening Visit

Operations Listening Visit

A short engagement where we sit with your dispatch room and one terminal team. We observe how route plans are made, how driver communications happen, and how customer enquiries are handled.

  • On-site dispatch observation
  • TMS alignment review
  • Closing brief with scoped AI proposals
  • APAD and JPJ compliance check
RM 1,070 Enquire
Dispatch & Customer Drafting Pilot

Dispatch & Customer Drafting Pilot

A measured pilot of an AI assist for your dispatch desk and customer service line. The system drafts replies, summarises route deviations, and groups exceptions for human review.

  • Read-only TMS integration
  • Four-week supervised period
  • Bilingual (BM/EN) training
  • Human confirmation on every message
RM 1,180 Enquire
Operations Stewardship Retainer

Operations Stewardship Retainer

A monthly advisory engagement for transportation leaders whose teams already use AI assists. Each month we sample outputs, audit records, and write a brief for the head of operations.

  • Monthly output sampling & audit
  • APAD, JPJ & SPAD circular alignment
  • Operations brief for leadership
  • Annual written board summary
RM 4,650 /month Enquire
Why Permata Move

What You Can Expect Working With Us

Observe First, Propose Second

We spend time in your actual dispatch environment before suggesting anything. Proposals come from what we see, not from templates.

Regulatory Familiarity

Our work is cross-referenced with current APAD, JPJ, and SPAD circulars. You get a clear record of how each AI assist maps to existing guidance.

Human Confirmation Always

No AI output reaches drivers or passengers without a dispatcher confirming it. Your team stays in control of every external communication.

Bilingual Operations Support

All training and documentation is provided in both Bahasa Malaysia and English. Staff at any level can follow and use the process comfortably.

Read-Only System Access

During pilot engagements, AI assists connect to your TMS in read-only mode. No data is written, deleted, or changed without explicit dispatcher action.

Board-Ready Reporting

Retainer clients receive an annual written summary designed for board presentation — covering AI output quality, compliance status, and recommended adjustments.

Would a brief conversation help?

If you manage a bus company, fleet operator, or terminal in Malaysia and you're curious about where AI could fit — we're happy to talk through it, without obligation.

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+60 3 7841 6203 [email protected]
Questions

Frequently Asked Questions

What does a Listening Visit actually involve?
One of our advisors joins your dispatch team for a working session — usually half a day. We observe route planning conversations, driver communications, and how customer enquiries are managed. We do not interfere with operations. At the end we produce a written brief with specific, scoped AI assist proposals tied to your existing TMS.
Do we need to change our current TMS?
No. Our pilot integration is read-only. We work with what you already have. If your TMS has an API or a data export, that is usually sufficient to get started. We do not require system replacements or large IT projects before beginning.
How long does the Drafting Pilot take?
The supervised period is four weeks. During this time one of our team members is available daily to answer questions and review outputs with your dispatchers. After four weeks we provide a written assessment and recommendations for continuing or adjusting the scope.
Is the pricing fixed or does it vary by fleet size?
The Listening Visit (RM 1,070) and Drafting Pilot (RM 1,180) are fixed-price engagements. The Stewardship Retainer (RM 4,650/month) is also fixed at the standard level. For very large operators with multiple terminals, we discuss scope separately before quoting.
How does this align with APAD and JPJ requirements?
Each proposal we make is cross-referenced with current APAD licensing conditions and JPJ operational guidance. We maintain a living document of relevant circulars and update it when new guidance is published. Retainer clients receive a quarterly compliance note as part of the monthly brief.
What happens to our operational data?
Data accessed during a pilot is used only for that engagement. We do not store route data, passenger records, or driver communications beyond the supervised period. A data handling addendum is included in every engagement agreement, and you retain full ownership of all operational records.
Find Us

Our Office Location

Unit 8-9, Menara MBSB, Persiaran Suria, 62050 Putrajaya, Malaysia

Contact

Get in Touch

We respond to all enquiries within one working day.

Contact Details

Address

Unit 8-9, Menara MBSB,
Persiaran Suria,
62050 Putrajaya, Malaysia

Working Hours

Monday – Friday: 8:30 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Sunday & Public Holidays: Closed

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